Terms and Conditions

Please read the terms and conditions carefully before interacting with us or booking our services online from our website or app. By booking with us, it will be deemed that you have read and agreed to all our mentioned conditions on this page and will be legally bound as we hold the right to modify the content posted on our site anytime, along with other information on the website. 

We at Noble Transfer will act as booking agents for transportation services on this website. Please carefully refer to these terms and conditions to know the full details of who we are and how to reach us. 

Contract Between You and Services

Noble Transfer will act as an intermediary agent for the third-party transfer services, i.e. the contract for the provision of the private transfer services is between you and the third-party service provider. When you book a service from our website, you automatically enter into a contract with us. This contract's object is the travel service arrangement to fulfil the user’s ride request. Noble Transfer then sends a confirmation mail to the user for the travel services that have been arranged. The arrangement that has been set between the Noble Transfer and the user for the requested travel service comes into effect only through a separate statement by Noble Transfer per email. 

Online Booking/Hiring Procedure 

We are providing a range of private transfer services available on our website. Just choose your comfort ride and make an order. For booking any order, there is a procedure that you have to follow. 

1. Before making an order, remember that all orders should be placed at least 48 hours before your departure to avoid last-minute bookings, which cost a premium.

2. While making an order with our services, the client must provide personal information and other necessary information about the services to be provided to the company. It includes the passenger's name (each passenger in case there is more than one), date and time, Picks and drop location, payment details, and the information related to the subsequent payment of the requested services. 

3. Once the transfer is received or acknowledged by the company, we issue its receipt of the payment by email. This email simply confirms that we have processed the payment and are now dealing with your service booking request. Keep in mind that this is not a confirmation mail of booking. The binding contract comes between you and our services when we send you your booking confirmation mail. 

4. It is your duty to confirm that all the details provided by you to purchase our services are correct and that the Debit or Credit Card you are using for making the payment contains sufficient funds or credit facilities to cover the service cost. Noble Transfer reserves the right to check the validity of your credit/debit card details before providing you with the services. If there are any changes in the previously provided details, the client must contact the company and request an acknowledgement of receipt. We have the right to cancel the booking if we do not get any validation or payment.

5. If we have successfully allocated the bookings to you, a confirmation mail will be sent to you detailing your journey and chauffeur’s details. You must take a printout of it and present it to the driver to receive your booked services. Failure to produce this voucher may result in the service not being provided to you. 

6. You must check the details of your voucher as soon as you receive it, as it may be difficult to make changes later.  

Transfer Price

The prices that are being offered by Noble Transfer for purchasing its private transfer services are all-inclusive with tolls and local taxes, tips, road tax, etc., and they do not contain any hidden or extra costs unless otherwise specified by the clients, for example, additional stops, waiting time, last-minute updates, etc. The details of the prices for the service and the procedures for payment and delivery are mentioned on our site, please go through. These prices have been decided based on current rates and tariffs, but the quoted price to the clients at the time of reservation may be further converted in the event of a change in price determinants such as Swiss franc / Euro exchange rate, fuel costs, taxes or other mandatory government laws.

Payment 

1. While booking with us, you must make a full payment during the online booking procedure.

2. We accept several types of payment options such as Credit cards, Debit cards, bank transfers (at least 5 days before the pickup date), and the PayPal payment platform. If you are providing us with Credit card details, it is deemed that you hold the right and authority to use the card and ensure the company withdraws the amount in the payment of services you have booked with us. 

3. If you request, we can also issue a secure online payment link visible only to the user for processing further online payments. This will also help in ensuring the privacy of the client’s personal information in full compliance with relevant data privacy laws. 

4. If you want to pay in cash for our services, the company may demand you provide your Credit card details just for security so that in case of late cancellation or no presence of the client at the given place and time of the pick-up in accordance with the Terms and conditions. 

5. If, at any point in time, we need to make some changes to the fare after the booking has been made, we will issue a written confirmation of these in the mail. If you are not fine with the changes made, you can cancel the booking free of charge, and your money will be refunded within 5 working days.

Changes and Cancellation in Booking 

1. To make a request to make any changes in your booking, you must send it in writing, and it will only come into effect when we receive it and confirm to you by email that your changes have been made. 

2. Further, we do not take any administration or modification fees from our clients for this purpose. The changes can be made by using the booking section of our site or writing by email at least 48 hours before travel. 

3. All changes are subject to the company’s availability of suitable capacities. 

4. You can make the changes in terms of pick up or drop off location, flight details, number or age of passengers, etc., where no administration fees are required. If the ride is willingly lightened (Distance or number of hours) according to the wish of the client, for example, customers book 2 hours that are 40 km free, but he drove 2.5 hours and 48 km, then the actual service ie. total distance or a number of hours will be recalculated and priced after considering current price structure. If you book services with Noble Transfer hourly, then each additional 30-minute block will be calculated for invoicing. 

5. If the changes made by us reduce the payment, then a refund for the remaining amount will be offered to you, subject to approval by the company.

6. You can request to cancel our service via mail or phone, but it will only come into effect when we receive and acknowledge it. For cancellation, you can use our booking section of the website 

7. We will inform you as soon as possible if the necessary changes and cancellations have been made to your request. We will also try to find the most suitable solution/alternative for you with no extra cost.

What initiatives are Noble Transfer taking for the safety of their chauffeurs and guests?

First of all, the vehicles will be fully sanitized by our chauffeurs before starting any ride. In addition to this, we have also made necessary changes to ensure a superior ride experience. For example, now the guests will be greeted with a slight bow to avoid physical interaction, i.e. a handshake. There are medicated hand sanitisers in every vehicle our guests can use as well as all the items that can cause infection have been removed, like newspapers or magazines, from seatbacks. Guests are recommended to sit in the back seat, and if there are any positive symptoms, they need to carry a doctor’s permission before travelling.

What are the terms & conditions if a chauffeur or Noble Transfer employee is tested positive or affected by CoronaVirus (COVID-19)?

We always prioritise the safety of our guests, chauffeurs, and employees. As an effective initiative, we have directed all our team members to inform us not to perform any ride if they are showing positive symptoms. If there is any, we will first notify the persons who were in contact with the affected person for the previous two weeks. Any positive chauffeur is strictly prohibited from performing Noble Transfer rides until he receives the doctor’s permission.

Is Noble Transfer still available globally?

Yes, we accept bookings globally after monitoring the particular country and local travel restrictions. We recommend every traveller cross-check their travelling schedules and plans so that if there are any new safety measures or restrictions related to travelling, we can notify you or modify or cancel the existing booking without any extra charges. However, remember that we are now restricted from performing cross-border trips due to quarantine.

Tell me about the cancellation policy.

 Rides can be cancelled without penalty 24 hours or longer in advance.

What should I do if I arrive late at the airport?

We offer a complimentary waiting time of 60 minutes at the airport, while for other destinations, it is 15 minutes. So, you do not have to worry. 

Will I be assisted with my luggage and other personal requirements?

Yes, from picking you up and dropping you to your destination, our chauffeurs will take care of your luggage and other personal belongings in the best professional manner. If you want to handle your luggage alone, you must inform the chauffeur.

Can I book city-to-city rides at Noble Transfer?

Yes, you can book city-to-city rides with a wide range of luxury fleets, but the booking must be made at least 48 hours before departure. However, we cannot cross borders in the city-to-city rides if one of the lands has special restrictions. To know the booking rules, you can read our Terms and Conditions. Our site will guide you in terms of distance and charges. Please note that we do not permit more than two guests in a vehicle for adherence to social distancing.

Am I permitted to book a stop along my way of the city to city rides to pick up another guest?

No, guest pickup and dropoff have already been fixed when booking for the designated locations.

Can I make hourly bookings?

Yes, you can book rides hourly for all cities and airports worldwide. You will get a safe and more private journey with a professional chauffeur for two or more hours. You can give the details of planned stops in advance or directly instruct the chauffeur where to drive. Hourly rides can be cancelled without penalty 24 hours or longer in advance.

Who should I contact for more queries?

You can contact Noble Transfer’s 24x7 online customer service by using the “Contact Us” button on the right corner of our website or mail or call us at the contact information mentioned.

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